HIRING COMPANY: CENTERFIELD 

SALES AGENT JOB SUMMARY 

• Sales Agents are the principal point of contact between a business and its customers. Sales Agents may do everything from ensuring customers have the right products and services while maintaining good customer relations to pursuing new sales opportunities.

DUTIES & RESPONSIBILITIES

• Receive inbound calls, schedule callbacks, connect to outbound calls, interact with customers to identify needs, clarify information, research every issue, and provide solutions and/or alternatives that will assist in closing sales to meet and/or exceed required performance targets.
• Follow set communication guidelines in addressing the needs and problems faced by customers.
• Follow set guidelines in the processing and implementation of orders, applications, and forms submitted on behalf of customers.
• Build positive work relationships with customers to enhance the image and public perception of a company.
• Sell/Upsell & Cross sell products and services to customers when providing telecommunication solutions on all applicable calls ensuring that we sell the appropriate products that will retain customers.
• Update job knowledge by studying new product descriptions; and participating in educational opportunities using company and client-approved tools and applications.
• Participate in coaching sessions toward development and performance improvement.
• Perform any other related duties as required. 

Education

High School Diploma

• Minimum high school certificate and/or a HEART Certification or equivalent.
• Minimum of 3 CXC subjects including English A.

Experience

• Prior experience in the Call Center industry would be an asset. 

Skills

• Must be able to manage the customer relationship by showing empathy, networking, influencing others, and being customer service orientedMust be able to manage yourself by maintaining high self-control, self-confidence, and resilience
• Must be punctual and have excellent attendance
• Must be able to handle multiple projects simultaneously
• Working knowledge of Microsoft OfficeRequires the ability to work cooperatively on a team with other internal Sales AssociatesMust be flexible to work any shift